This is a build plan. It describes a typical business of this kind and exactly what we would build for it. There are no outcome percentages on this page because we have not measured any — and we would rather show you the system than quote you a number we made up.
The challenge
The business relied on WhatsApp messages and phone calls to schedule every customer. Enquiries arrived at all hours, but replies only went out when someone was free — usually between clients, often the next morning. The messages that arrived on a Friday night were frequently answered on Monday, by which point the customer had booked elsewhere.
The existing process
- 1Customer sends a WhatsApp message or calls asking about availability
- 2Message waits until a stylist is between appointments
- 3Several messages go back and forth to agree a time
- 4The appointment is written into a paper diary
- 5No reminder is sent, so some customers simply do not arrive
- 6Nobody follows up after the visit, so reviews are rarely collected
The solution
We designed a mobile-first landing page, an online booking system, automated appointment reminders, an AI enquiry assistant and a follow-up workflow.
- A mobile-first page showing services, prices and real availability
- Self-service booking with per-stylist calendars and optional deposits
- An AI assistant on WhatsApp answering prices, hours and service questions instantly
- Confirmation on booking, plus 24-hour and 1-hour reminders with one-tap reschedule
- An automatic review request sent the evening after each appointment
- A simple dashboard showing enquiries, bookings and no-shows each month
Tools used
- Next.js website
- Online booking system
- WhatsApp Business
- AI assistant
- Automated reminder workflows
- Google Workspace
What changes
The same work, done a different way. Each row is a change you could verify by watching the system, not a figure you have to take on trust.
Making a booking
Today
Messages back and forth
After
Self-service, confirmed instantly
When an enquiry is answered
Today
When a stylist is free
After
On arrival, automatically
Missed appointments
Today
No reminder sent
After
24-hour and 1-hour, one-tap reschedule
The repeat admin
Today
Typed by hand, every time
After
Runs as a workflow
There is no cedi figure on this page.
There used to be, and it was invented. If you want a number for your own business, the ROI calculator runs on figures you enter and shows every assumption it applies — so you can argue with the arithmetic instead of trusting ours.
Run it on your numbersNo testimonial is shown here because this is a demonstration rather than real client work. We will not publish an invented quote or an invented person.
A typical business of this kind, not a specific client. The build is real — it is what we would ship.
Build a system that works even when you are unavailable.
Automate the repetitive work and focus on growing the business. Start with a free call — we will map exactly where your enquiries are going cold and what it would take to fix it.
- A free 30-minute call, with no obligation
- A written summary of where enquiries are being lost
- A fixed price before any work begins
We reply to every enquiry within one business day. Monday to Friday, 8:00 – 18:00 GMT.